Refund Policy & Process
At BushLine, we build gear for the toughest conditions in Australia and New Zealand, we stand by the quality of our kit. Our Return Policy is designed to be as rugged and reliable as the products we sell. We provide a straightforward 30-day window for returns on items that are faulty or not as described, ensuring you can shop with confidence knowing we’ve got your back when you’re out in the scrub.
Problem Solving / Benefits
- Keep the peace at the campsite: No arguments over returns—clear rules mean you know exactly where you stand before you even buy.
- Protect your off-grid investment: Specific warranty guidelines for wind turbines and solar gear ensure your power setup is properly protected.
- No-nonsense logistics: Precise instructions on where to send gear so your return doesn't get lost in the mail or end up at the wrong shed.
- Avoid DIY disasters: Clear requirements for professional installation on technical electrical gear protect your warranty and your safety.
- Fair dinkum Aussie support: Real support from a Perth-based team who knows the gear and the conditions you're using it in.
Key Features
- 30-Day Return Window: Plenty of time to inspect your gear and ensure it’s up to the task.
- ACL Compliant: Fully aligned with Australian Consumer Law for total peace of mind.
- Direct Support Access: Reach our Swan View-based team directly via phone or email for quick resolutions.
- Faulty Item Protection: Straightforward process for replacements or refunds on gear with major problems.
- Installation Accountability: Specialized coverage for high-tech wind and solar equipment when installed by a pro.
Technical Specifications
- Policy Duration: 30 Days from date of delivery.
- Refund Eligibility: Faulty, unsafe, or significantly different from description.
- Return Shipping Cost: Customer responsibility (Non-refundable).
- Installation Requirement: Licensed specialist required for all Wind Turbines and Solar Controllers.
- Exchanges: Not offered; please ensure correct sizing/specifications before checkout.
- Contact Information: Support@BushLine.com.au | 0400 333 898.
How to Initiate a Return
To initiate a return, you must contact our support team at Support@BushLine.com.au first. Please do not send items back to our corporate office address. We will provide you with the exact shipping address for the appropriate returns warehouse depending on the item.
Refund Eligibility
Under Australian Consumer Law, you are entitled to a replacement or refund if an item has a major problem (is unsafe, significantly different from the description, or faulty).
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Change of Mind / Wrong Size: Please note that we do not offer refunds or exchanges if you simply change your mind, or if you order the wrong size/colour. All clothing and apparel sales are final regarding sizing, so please double-check your measurements and order details before checking out.
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Condition: To be eligible for a return on a faulty or incorrectly described item, the gear must be unused, unwashed, and in the same condition that you received it, including the original packaging.
Electrical & Installation Warranty
For safety and warranty purposes, all Wind Turbines, Solar Controllers, and technical electrical equipment must be installed by a qualified specialist (e.g., a licensed electrician).
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We strictly do not accept returns or provide refunds for items damaged due to incorrect use, DIY installation, or improper wiring.
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If returning an electrical item as "faulty," you must provide proof of professional installation (such as an electrician's invoice) to validate the warranty.
Return Shipping Costs
If your return is approved, you will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
The Refund Process
Once your return is received and inspected at the designated warehouse, we will send you an email to notify you of the approval or rejection of your refund.
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Approved: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment.
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Rejected: If the item is returned damaged, dirty, or missing parts (not due to our error), we reserve the right to grant only a partial refund or reject the return entirely.
Late or Missing Refunds
Refunds can take some time to appear in your account due to bank processing times. If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company (it may take 3-7 business days to post).
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Contact your bank. If you have done all of this and you still have not received your refund, please contact us at Support@BushLine.com.au or call 0400 333 898.